Head of Aftersales (Canada, Geely Auto Brand)

Key Responsibilities

1. Parts and Logistics Management

Ensure inventory safety and availability of parts at Regional Distribution Centers (RDCs) to meet end-customer repair demands.

Achieve financial targets for overseas parts sales and profitability.

Manage the sourcing and procurement of parts through direct and third-party channels.

2. Technical Support

Oversee technical repair management for overseas distributors and dealers.

Develop and implement a regional technical support system to enhance service capabilities.

3. Warranty and Claims Management

Manage warranty claim processes for distributors and dealers in international markets.

Establish and maintain a regional warranty claims management system.

4. Quality Management

Monitor post-sales quality issues, provide feedback, and drive continuous improvement for all vehicle models in overseas markets.

Develop and i...