Full-time
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Head of Collections – Night Shift (Medellín) & Growth
Posted by SMART OPERATIONS BPO SAS • June 07, 2026
Description
SMART OPERATIONS BPO SAS seeks a strategic Head of Collections to manage night shift operations in Medellín. You'll oversee a talented team of 30 agents and 2 Team Leaders, leading the collection strategy while ensuring KPIs are met.
Ideal candidates will have at least 2 years experience in Call Centers, exceptional skills in data analysis, and a proven ability to motivate teams. Benefits include commissions in EUROS and opportunities for growth within the company.
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