Head of Collections Strategy and Governance

Join as the Head of Collections & Recovery, leading a critical role in Financial Services. Drive strategies that improve recoveries and enhance customer interactions across the lifecycle.

In this role, you will lead the entire collections and recovery function, focusing on strategic governance and execution of delinquency management. Collaborating with various teams, you will ensure compliant practices and optimize operational frameworks to meet portfolio performance goals. Your expertise will be instrumental in shaping internal policies and enhancing recovery vendor performance.

Key Responsibilities:
• Direct end-to-end collections and recovery strategy
• Implement and govern collections policies and procedures
• Oversee asset recovery and compliance with regulations
• Manage performance reporting and forecast models
• Lead vendor management and continuous improvement efforts

Requirements:
• Over 10 years’ expe...