Full-time

Head of Customer Services

Posted by Bomi Group • June 01, 2026

📍 colombia, colombia, Colombia

Apply Now

Description

  General Description Of Responsibilities
   Ensure the proper relationship and improvement of the customer experience. Ensure excellent communication, the daily procedures of the operation, indicators, reports and the management of complaints and claims.
 Fulfill the service promises established in time, mode and quality in relation to the contractual commitments with the clients, ensuring the standardization and compliance of the team in charge.
  Specific Responsibilities 
 Generate strategies to achieve compliance with the established indicators with clients, effectively and efficiently monitoring them.
 Guarantee the measurement of the established KPIs according to the contractual points between the clients and Bomi.
 Lead the investigation of complaints. Standardize the response and control of the information in “Boclaims” until the generation of corrective, preventive and continuous improvement actions.
...
            

Job Details

Location colombia, colombia
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted June 01, 2026
Deadline July 11, 2026

Ready to Seal the Deal?

Submit your application today and take the next step in your career with Bomi Group.

Apply for this Job