Description
Manage IT service delivery effectively as a Service Delivery Lead in healthcare. Focus on process improvement, ITSM frameworks, and team collaboration for enhanced service quality.
This role is pivotal in leading ITSM processes and championing governance within a multi-site healthcare setting. You will oversee Change Management, Incident handling, and ensure ongoing optimization of service delivery practices. Close collaboration with IT and administrative teams is essential for achieving operational excellence.
Key Responsibilities:
• Supervise ITSM best practices and standards
• Implement and monitor Change and Incident Management
• Document workflows and operational guidelines
• Analyze service performance and identify gaps
• Collaborate with various IS teams for seamless service
Requirements:
• 5+ years in IT Service Delivery or ITSM
• 3+ years in a healthcare environment preferred
• ITIL Foundation v4 certification required
• Advanced skills in S...
This role is pivotal in leading ITSM processes and championing governance within a multi-site healthcare setting. You will oversee Change Management, Incident handling, and ensure ongoing optimization of service delivery practices. Close collaboration with IT and administrative teams is essential for achieving operational excellence.
Key Responsibilities:
• Supervise ITSM best practices and standards
• Implement and monitor Change and Incident Management
• Document workflows and operational guidelines
• Analyze service performance and identify gaps
• Collaborate with various IS teams for seamless service
Requirements:
• 5+ years in IT Service Delivery or ITSM
• 3+ years in a healthcare environment preferred
• ITIL Foundation v4 certification required
• Advanced skills in S...
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