Help Desk Support Specialist at Agnico Eagle

Take on the role of Help Desk Support Specialist at Agnico Eagle, focusing on Level 1 and 2 support for IT systems in Timmins. Enjoy a dynamic and fulfilling work environment.

You will be responsible for addressing Help Desk requests, collaborating with the IT Supervisor and teams on various technical challenges. This role entails managing end-user support efficiently, identifying improvement opportunities, and ensuring compliance with Agnico Eagle’s core values. Your contributions will have a direct impact on the operation’s success and user satisfaction.

Key Responsibilities:
• Handle AEM Help Desk requests via calls and emails
• Deliver Level 1 & 2 technical assistance to users
• Coordinate Tier 2 issues with operational support teams
• Recommend service improvements based on user feedback
• Produce and maintain technical documentation

Requirements:
• Degree or Diploma in Computer Science or related field
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