Full-time

Helpdesk Senior Associate (ON SITE GDL)

Posted by NTT DATA • June 04, 2026

📍 Guadalajara, Jalisco, Mexico

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Description

Job Description
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA Services is currently looking for a Helpdesk Sr Associate– Bilingual (English-Spanish) to join our team in Mexico (ON SITE).
Activities:
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes ...
            

Job Details

Location Guadalajara, Jalisco
Job Type Full-time
Category Computer Occupations
Posted June 04, 2026
Deadline July 14, 2026

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