Helpdesk Support Officer

3-month contract position with a local authority Summary This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Councils estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment. Responsibilities Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests. Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system. Assess and prioritise incoming queries, determining appropriate actions. Coordinate works with contractors and internal teams to ensure timely completion. Monitor job progress and proactively follow up on outstanding tasks. Escalat...