Hootsuite Customer Success Manager Role

Drive customer success with Hootsuite as a Customer Success Manager. Guide clients through their social media strategy while focusing on user adoption and business retention.

This position requires you to manage a designated portfolio of customers, ensuring they have the tools to meet their business goals. You will work closely with professional services for onboarding and success plan development, providing updates and facilitating quarterly reviews. The role emphasizes maintaining strong relationships and ensuring product engagement.

Key Responsibilities:
• Develop day-to-day customer relationships for success
• Partner with teams for effective onboarding of clients
• Lead quarterly business reviews to gauge progress
• Analyze data to enhance account health and usage
• Collaborate on account strategies with your team

Requirements:
• Experience in technology account management
• Proven social media knowle...