Description
As the HR Advice Team Manager , you will lead our Toronto-based consulting teams to deliver a world‑class service experience. Your mission is to cultivate a high‑performance culture, ensuring our advisors are motivated, technically proficient, and dedicated to providing exceptional support to our clients.
Work environment
5 days in office, Downtown Toronto off Union station
Working hours
rotating shifts between 9-5:30pm / 12-8:30pm EST
Job Overview
You will oversee the daily operations and output of a fast‑paced HR advisory contact center. By managing performance through coaching and data‑driven insights, you will ensure all KPIs and quality standards are met. Your goal is to inspire your team to build meaningful client relationships and deliver high‑value HR solutions.
Key Responsibilities
Team Leadership & Development
- Performance Coaching:
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