HR Employee Contact Centre Representative (Hybrid)

HR Employee Contact Centre Representative (Hybrid) - Casual

Competition Info

Calendar: 12 month

Salary: SA Grade D, $26.25 to $34.02 per hour

FTE: Casual

Position Description

Purpose

The primary purpose of this position is to assist all CBE employees/former employees and retirees with questions regarding payroll, benefits, employee self-service, and other Human Resources transactions through email and telephone contacts, directing complex Tier 2 enquiries to HR Service Representatives or HR Specialists as required.

The ECC representatives will also provide assistance to the HR Operations teams across all areas of administration and processing of total compensation elements and employee life events which includes, but is not limited to; salary / wages, benefits, leaves of absence, resignations and retirements.

Accountability

Supporting employees by verifying HR information, investig...