Hr Employee Experience Representative

**HR Employee Experience Representative**Location: Guadalajara, MexicoReports to Manager, Employee Services & LifecycleThe **HR Employee Experience Representative**will be responsible of providing customer service for HR-related processes through inquiry management and resolution.Research solutions and escalate complex inquiries to appropriate parties as needed.Manage HR data and transactional processing.
**Key Deliverables**- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements- Escalate unresolved HR customer inquiries, retiree inquiries and requests- Process data changes in HR systems- Process org management transactions- Complete administrative activities related to talent acquisition (e.g., pre-hire due diligence)- Administer and process new hire information- Support learning adm...