Description
Contribute to Metro Vancouver’s transportation authority as an Application Support Analyst. This hybrid role focuses on Tier 2 support for applications, primarily Microsoft 365 tools, aiding internal business users.
In this 6-month contract, you will join a rapid-paced internal technology team. Your role will involve 80% operational support through ticket management and 20% troubleshooting for application bugs. You will engage with stakeholders ranging from senior leadership to executive-level users, ensuring high-quality technical support and issue resolution.
Key Responsibilities:
• Provide Tier 2 application support to internal users
• Manage incoming support tickets within established SLAs
• Troubleshoot and resolve application-related issues
• Support Microsoft 365 technologies like Teams, SharePoint, and OneDrive
• Document issues and resolutions as required
Requirements:
• Previous experience in an Application Support or Tier 2 role
• Strong Microso...
In this 6-month contract, you will join a rapid-paced internal technology team. Your role will involve 80% operational support through ticket management and 20% troubleshooting for application bugs. You will engage with stakeholders ranging from senior leadership to executive-level users, ensuring high-quality technical support and issue resolution.
Key Responsibilities:
• Provide Tier 2 application support to internal users
• Manage incoming support tickets within established SLAs
• Troubleshoot and resolve application-related issues
• Support Microsoft 365 technologies like Teams, SharePoint, and OneDrive
• Document issues and resolutions as required
Requirements:
• Previous experience in an Application Support or Tier 2 role
• Strong Microso...
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