Hybrid Customer Service Representative at IPEX

Become a vital part of customer relations as a Customer Service Representative at IPEX in Oakville, ON. This hybrid role supports account management and customer inquiries with a focus on service excellence.
In this full-time, permanent position, you will manage multiple accounts while collaborating across various organizational levels. With at least five years of customer service experience, you will respond to orders, track deliveries, and provide technical support, ensuring customer satisfaction remains a priority.
Key Responsibilities:
• Respond to customer requests for orders and product inquiries
• Track customer orders via EDI and phone
• Resolve service problems and customer disputes
• Liaise with service teams for improved service delivery
• Provide technical support from IPEX publications
Requirements:
• Minimum 5 years in a customer service role
• Strong skills in Microsoft Office 365
• Excellent verbal and written communication skills
• A...