Hybrid Customer Service Role at Equitable Bank

Become a vital part of Equitable Bank’s team as a Customer Service Specialist, delivering top-notch support for our mortgage customers in a hybrid work setting. This role offers creativity in redefining banking solutions for Canadians.
As a Customer Service Specialist, you will engage with customers through various communication channels, providing assistance on mortgage inquiries. With a diverse set of skills and knowledge of mortgage products, your contribution will drive customer satisfaction and enhance service delivery.
Key Responsibilities:
• Provide exceptional service through inbound calls and digital correspondence
• Assist customers with mortgage-related inquiries and solutions
• Share accurate information regarding products and services
• Comply with procedures during customer interactions
• Process updates to mortgage accounts and inquiries
Requirements:
• At least 12 months of customer service experience in finance or mortgages
• Relevant post...