Implementation Engineer (Cisco/Omnichannel CX) (Bogotá)

Contract Type: Permanent WAH

Location: Bogotá - Bogota

Responsibilities

• Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc.
• Strong Knowledge in CISCO UCCE, WEBEX Connect and Java
• Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
• Partners with the Business and Service Delivery team to assist with new Program solutions.
• Responsible for Engineering design documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed. ...