Inbound Customer Service - Work From Home (Mexico City area)

Train in office with future work from home opportunities possible! Service inbound guest calls with a high quality of service and clear communication solutions. Maintain a positive and upbeat tone while answering guest questions and concerns. Assisting guests with rescheduling reservations. Contribute to the team’s efforts in accomplishing set goals. Uphold reservation standards, using effective listening skills and solution-oriented responses. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate a...