Incident and Problem Coordinator (IT Analyst)

Description

Build the future with us

Incident & Problem Coordinator (IT Analyst)

At iA Financial Group , the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experienced Incident & Problem Coordinator (IPC), capable of acting effectively in critical situations while also driving sustainable, long-term improvements.

This role sits at the heart of major incident management and IT problem management, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.

What You’ll Accomplish With Us

• Coordinate end-to-end major IT incident management, in compliance with SLAs and established practices
• Lead and structure incident response and crisis management teams, ensuring effective mobilization of stakeholders
• Ensure clear, factual, and audience-appropriate communication ...