Incident Manager

Job Description
Insight Global is seeking an Incident Management / Operations Lead to own high‑visibility, business‑critical incidents across a complex retail technology environment. This role serves as the central coordinator during incidents—driving resolution, keeping workstreams moving, and delivering clear, concise, and frequent updates to senior leadership. The ideal candidate brings a strong operations and “firefighter” mindset, thrives under pressure, and can quickly learn technology stacks. This position requires confidence, decisiveness, and the ability to lead people and develop talent while ensuring stakeholders stay informed and aligned throughout the incident lifecycle.

This role will be onsite 1x a week in North York, Toronto.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone mat...