Individual Products Administrator - Member Support Call Centre

Alberta Blue Crosshas an immediate opening for a Full-Time Administrator in our Individual Products Member Support department. Working from home, the focus is customer experience and retention. You will be an ambassador on behalf ofAlberta Blue Crossand will handle incoming customer inquiries from multiple sources along with requests and plan updates for members.

The successful candidate will be highly detail oriented, passionate about providing exceptional customer experiences and ready to handle a fast-paced work environment. Requirements WHAT YOU WILL DO: Respond to telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills. Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.

Assess and assist with client needs, connecting them with other internal departments when required Prepare all customer correspondence relating to indiv...