Infrastructure Services Manager - Customer Engagement

Lead service operations as an Infrastructure Services Manager dedicated to enhancing customer engagement. Ensure operational excellence, manage communications during service disruptions, and drive service improvements.

This pivotal role supports the effective management of infrastructure services within customer success. Collaborate across teams to uphold service standards, address compliance requirements, and facilitate operational reviews. Your strengths in communication and analytics will be critical in ensuring a seamless experience for customers.

Key Responsibilities:
• Manage communication during service disruptions effectively
• Ensure compliance with SLAs in service delivery
• Share insights for improvement from operational discussions
• Collaborate on governance and priority alignment
• Facilitate resolution of issues and escalations

Requirements:
• 3+ years in service management or related field
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