Integration Support Specialist

Location: Queretaro

Fulltime Permanent Position with HCLTech

The Integration and Support Specialist will play a pivotal role in bridging our Genesys contact center platform and Salesforce CRM ecosystem. This position focuses on facilitating the seamless onboarding of new users, troubleshooting integrations, and providing proactive support to minimize downtime and maximize platform efficiency. The ideal candidate is a problem‑solver with hands‑on experience in cloud‑based integrations, a customer‑centric mindset, and the ability to collaborate across technical and non‑technical teams.

Key Responsibilities

• User Onboarding and Configuration: Lead the end‑to‑end onboarding process for new users in Genesys and Salesforce, including account setup, role‑based access configuration, workflow customization, and initial training sessions to ensure quick adoption and productivity.
• System Integration and Maintenance: Design,...