Description
Overview of the role
Working with IT Operations Centre Management, the Business Applications Team will oversee the day-to-day operation of the 3rd line IT Business applications support Service.
The Business Applications Team will play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures.
Key duties and responsibilities include:
* Provide support to the Business Applications team, including but not limited to components of the Deltek ERP suite
* Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA’s
* Work closely with the wider applications teams helping to define support requirements and improvements to service across Business Applications
* Act as a technical support analyst within the team - for complex support issues and critical si...
Working with IT Operations Centre Management, the Business Applications Team will oversee the day-to-day operation of the 3rd line IT Business applications support Service.
The Business Applications Team will play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures.
Key duties and responsibilities include:
* Provide support to the Business Applications team, including but not limited to components of the Deltek ERP suite
* Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA’s
* Work closely with the wider applications teams helping to define support requirements and improvements to service across Business Applications
* Act as a technical support analyst within the team - for complex support issues and critical si...
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