IT Architecture Senior Specialist/Expert for IT Operations OCC - De-Escalation Lead

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do
We are looking for an IT Architecture Senior Specialist/Expert with strong communication skills and customer empathy. You will work in an international team in a challenging environment with many exciting topics.
Expectations and tasks
Manage, support and drive de-escalations during major incidents
Serve as the single-point-of-contact for all stakeholders during major incident...