It Customer Support Analyst

You will report directly to our Sr IT Supervisor and you'll work out of our San Luis Potosi, MX location on a on-site work schedule.
In this role, you will impact the organization by:
- Providing timely and effective technical facilitate to end-users, resolving hardware and software issues.
- Troubleshooting network engage problems and assisting with network configurations.
- Collaborating with cross-functional teams to identify and implement IT solutions.
- Documenting and maintaining accurate records of facilitate tickets and resolutions.
**Key Responsibilities**:
- Provide technical facilitate and assistance to end-users, resolving hardware and software issues.
- Troubleshoot network engage problems and assist with network configurations.
- Work with cross-functional teams to identify and implement IT solutions.
- Document and maintain accurate records of facilitate tickets and resolutions.
**YOU MUST HAVE**:
- Bachelor's degree in ...