It Desk-Side Support

Role Summary
The Desk‐Side Support IT Engineer is responsible for providing hands‐on technical support to end users, ensuring the smooth operation of desktop systems, laptops, mobile devices, and associated peripherals. This role focuses on resolving hardware and software issues, supporting users both on‐site and remotely, and delivering a high level of customer service.
Responsibilities and Duties
Provide first- and second-level technical support for hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Troubleshoot operating systems (Windows, macOS) and business applications
Respond to user requests via ticketing systems, email, phone, or in‐person support
Diagnose and resolve issues related to connectivity, VPN, and network access
Perform system upgrades, patches, and routine maintenance
Support onboarding/offboarding activities (user setup, account provisioning, equipment alloca...