It Director Contact Center Product Management

Job details**Employment Type**:Full-Time**Location**:Insurgentes, Distrito Federal, Mexico**Job Category**:Information Systems**Job Number**:WD**********Job Description**:Director Customer Experience Platforms Product Management**Location**:Bangalore, IndiaBratislava, SloveniaMonterrey, MexicoGlendale, WI, USAAurora, CO, USAWhat you will do?
The Director of Customer Experience Platforms Product Management will lead a diverse team of direct reports, indirect reports and 3rd party resources to deliver the Customer Experience of the Future for ****+ agents and supervisors.The role will focus on the evolution of the customer journey to meet Johnson Controls strategic vision.This role is responsible for the strategy around the products that transform JCIs customer experience and user experience, and the realization of that strategy.There are three product delivery streams that flow into this domain: Contact Center ecosystem, Telecom Routing, Teams Voice.Contact Center ecosystem inclu...