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IT Helpdesk Specialist: Windows & Hardware Support (Mexico City)
Posted by IDC • June 05, 2026
Description
IDC is looking for a Helpdesk Support Specialist to provide technical support at their Mexico City office. The role involves diagnosing issues on Windows and macOS, utilizing Jira for ticketing, and ensuring a positive employee experience. The successful candidate will be responsible for both hardware and software troubleshooting, account support, and have a strong focus on customer service. The position is primarily onsite with one remote day.
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