IT Product Support Specialist

Role Overview

This is a hybrid role that has a requirement of working at least three days a week in the office. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.

What You Will Do

Provide Level 2 support, triage and clarify support tickets, analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues.

Requirements

• Degree in Computer Science or Information Technology
• Hands‑on support and development experience with one or more of: MEAN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub
• Practical experience with containerization and orchestration (Docker and/or Kubernetes)
• Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL)
• Experience with ITSM and...