IT Service Delivery Lead — Hybrid, Customer-Focused

A leading technology services provider is seeking a Delivery Manager in Toronto to oversee service delivery for customer accounts. This individual will manage Service Desk and Deskside Support teams, ensuring exceptional operational efficiency and alignment with business goals. The ideal candidate has extensive experience in IT service environments, is ITIL certified, and conveys strong leadership skills. Work will require onsite presence at least 3 days a week, with a focus on enhancing customer experiences and driving team performance.
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