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Full Time

IT Service Desk Analyst (12-month contract)

Posted by Brookfield Renewable • March 23, 2026

📍 Hull, Quebec, Canada
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Description

About the Role

The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.


Key Responsibilities

  • Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal

  • Support End Users with Level 1 and 1.5 support including, but not limited to:

  • Password resets

  • Software install/uninstall

  • Operating System (Windows 10) and Hardware issues

  • Mobile device management utilizing In-Tune

  • Printer setup

  • Assist in the administration of enterprise-wide toolsets such as Office 365

  • Provide remote support to users via TeamViewer and SCCM

  • Provide after hours on call support once every 4-6 weeks on a rotati...

    • Job Details

    • Location Hull, Quebec
    • Job Type Full Time
    • Category Computer Occupations
    • Posted March 23, 2026
    • Deadline May 02, 2026

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