It Service Manager

**Contract Type**Permanent**Career Level**Experienced Professional**Functions**Digital Business Solutions**Salary Range**Competitive salaryBAT is evolving at pace into a global multi-category business.We are on a mission to decrease the health impact of our industry.
**To achieve our ambition, we are looking for colleagues who are ready to Be The Change.Come, join us on this journey!
**British American Tobacco Mexico has an exciting opportunity for an IT Service Manager in MonterreyResponsible for monitoring Service Level Agreements and ensuring that they meet the required levels.The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level target.Your key responsibilities will include:- Analyses and reviews Service Performance against the SLAs and OLAs, including Service Improvement Plans.
- Maintains the regular performance review process with both the IDT Custo...