IT Service & Support Enigneer

Role Description & Responsibilities:

• Work with local and corporate IT teams to solve issues and provide help in deploying new IT solutions. 
• Look at assigned Helpdesk queues to pick up user requests or work on assigned requests to find the best solution for the issue. 
• Help users describe an issue correctly when reporting to the Helpdesk Support system.
• Document “How to …” solutions and workarounds, and submit them as articles to KB.
• Participate in IT Scrum meetings to follow up on outstanding issues.
• Report to the manager regarding assigned projects or tasks' progress and problems that hinder or restrict progress.

We offer a 1-year contract for this role with a possibility to extend

Qualifications:

• Proven experience as an IT Systems Engineer (Administrator) or general IT Systems specialist role in user and/or IT system deployment, installation, or support.