IT Solutions Analyst

IT Solutions Analyst – Calgary Office

This role requires staff to always work onsite in the Calgary office.

Duties And Responsibilities

• Provide technical assistance and support for incoming service requests related to the firm’s computer systems, hardware, software, remote access, and mobile devices.
• Monitor service desk phone and ticket management queues, resolving and responding to all requests in a professional, confident, and courteous manner.
• Thoroughly document support requests using the service desk ticketing system – Service Now.
• Liaise with personnel to provide onsite support and set up Audio/Visual conferencing technology in boardrooms and coordinate local troubleshooting as required.
• Support meeting room and computer equipment moves and setup, as well as video/web‑conferencing platforms (Cisco Webex, MS Teams, and Zoom).
• Stay up to date with the firm’s policies, best practices, and busine...