IT Support Analyst

## IT Support AnalystApplyremote type: In-Personlocations: Toronto, ONtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR1490We are seeking an IT Support Analyst to join our dynamic team of high-achieving professionals dedicated to delivering an exceptional service in Toronto!### ### # # **The IT Support Analyst will:** * Triage and/or escalate tickets to the Infrastructure/System Administrator support team where more advanced technical skillsets or access permissions are required* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner* Maintain a high degree of customer service for all support queries and adhere to all service management principles, while also providing white-glove specialized service to Senior Executives when required* Provide basic in-house training in desktop applications used within the organization (Office 365, Adobe etc.)* Publishing support documentation...