IT Support Specialist (First & Second Level) – Mexico

Join our global IT team and make an impact! We are looking for a motivated and service-oriented IT Support Specialist (First & Second Level) to support our international operations. In this role, you will ensure smooth IT services for our users, contribute to global IT projects, and be a key point of contact for technical support. Your Responsibilities Provide IT support (1st & 2nd level) for internal users across local and international locations Support business applications, especially in production and logistics environments Handle incidents and service requests via ticketing systems, phone, and email Diagnose and resolve hardware and software issues ( on-site & remote ) Install, configure, and maintain IT workplaces, PCs, and meeting rooms Collaborate closely with internal departments and global IT teams Maintain and improve IT documentation and knowledge base Support IT projects and process improvements Manage IT assets and inventory Deliver user onboarding sessions and trainings...