IT Support Specialist – Ottawa

Role Overview

As a Full-Time IT Support Specialist, you will have the opportunity to join our client's company at an exciting time to add your strengths to the division’s operations. You will be a key player within the company, providing high-quality computer customer service to clients and training recruits. They will provide you with high-grade, IT industry, web-based remote management, and monitoring tools to help you succeed.

Your main job will be to deliver remote and on-site IT support to their clients Managed Services clients. You will monitor and maintain computer systems, local and cloud networks, and infrastructure for multiple clients. Your responsibilities will include diagnosing hardware and software problems and fixing technical issues within a pre-defined Service Level Agreement (SLA).

You will get a chance to participate in IT project work and be responsible for setting up new hardware, including servers, firewalls, and network switches. ...