IT Technical Specialist 2.5 (MSP Experience Required)

Intermediate IT Technical Specialist (Tier 2.5)

Department:IT

Reports to:CEO/Owner

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. We are committed to technical innovation, exceptional client relationships, and fostering a workplace culture where talent thrives. Our team works extensively within Managed Service Provider (MSP) environments, leveraging industry-leading MSP tools such as Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms, including ConnectWise Manage and N-Able N-Central, to deliver efficient, SLA-driven support and proactive IT solutions. Candidates are expected to have experience working in MSP environments, be familiar with RMM and PSA tools, and have the ability to triage, elevate, and resolve issues according to service level agreements (SLAs).

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