IT Technical Specialist for Contact Centers

Join Intact as an IT Technical Advisor Specialist focusing on contact center solutions in a hybrid work environment. Enhance customer experiences by optimizing contact center technologies.
This specialist role is crucial for managing, configuring, and supporting contact center systems. You will actively monitor performance, support agents with technical issues, and integrate tools with enterprise systems. Your contributions lead to improved service quality and customer satisfaction.
Key Responsibilities:
• Oversee contact center system configurations
• Monitor and analyze system performance metrics
• Train agents on system features and best practices
• Manage security compliance and data protection
• Collaborate across teams for seamless technology integration
Requirements:
• Bachelor's degree in relevant field
• 3+ years experience in contact center management
• Expertise in administration of telephony and CRM
• Strong skills in data reporting and p...