ITSM Governance Manager Hybrid Role

Embrace a strategic IT leadership role with CMHC as a Senior Manager in IT Service Operations Governance. This permanent hybrid position focuses on ITSM, risk management, and operational controls.
You will play a crucial role in establishing governance frameworks that ensure service consistency and resilience across various platforms. As a senior manager, your responsibilities will include translating operational strategies into governance, setting performance targets, and acting as the primary decision-maker during major incidents. Collaborate with teams to innovate service delivery and improve compliance metrics.
Key Responsibilities:
• Govern ITSM, incident, and release management across the organization
• Translate organizational strategy into actionable governance models
• Ensure adherence to ITIL standards and operational controls
• Oversee major incident resolution and risk assessment
• Provide insights for continuous improvement in service operations
Req...