ITSM Service Delivery Manager - Incident and Problem Management, SLA, Change Management

ITSM Service Delivery Manager - Incident and Problem Management, SLA, Change Management

• Service Delivery Management: Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
• Act as the primary point of contact for stakeholders regarding IT service delivery and operational performance.
• Monitor and report on service delivery metrics, ensuring adherence to agreed-upon standards and timelines.
• Incident and Problem Management: Lead the resolution of critical incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis for recurring issues and implement preventive measures to avoid future occurrences.
• Collaborate with technical teams to ensure timely resolution of incidents and problems.
• Change and Release Management: Manage IT changes and releases, ensuring minimal impact on business operations.
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