Junior Omni-Channel Journey Nurturer

Job Profile 1: Junior Omni-Channel Journey Nurturer

Target: Newcomer with retail experience, highly trainable, eager to learn.

Compensation: 30,000 — 35,000 / month (CTC: 4.5 Lakhs)

Role Overview:

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of

contact for leads coming from our digital platforms (social media, website, emails). Your goal is to

make a great first impression, capture the customer‘s requirements, and keep them engaged

through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities:

* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.

* Personalized Communication: Reach out to leads via their preferred method—whether that is a

phone call, WhatsApp chat, or video call.

* Relationship Building: Act as a friendly ...