Full-time

Keyholder and Customer Service Associate

Posted by True North Cannabis Co. • May 23, 2026

📍 , , canada, , , canada, Canada
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Description

Take the lead as a Keyholder and Customer Service Associate in the cannabis and vape retail industry. Drive customer engagement while ensuring comprehensive compliance in a bustling retail environment.
This role encompasses customer support, product guidance, and keyholder responsibilities such as opening and closing the store. Exceptional communication and teamwork skills are essential for contributing to both sales success and adherence to compliance standards.
Key Responsibilities:
• Welcome customers with a friendly demeanor
• Verify age and maintain compliance standards
• Manage inventory and store displays
• Supervise sales floor in management absence
• Handle cash reporting and reconciliation
Requirements:
• Must be 19 years or older
• CannSell Certification required pre-employment
• At least 1 year retail or regulatory industry experience
• Previous keyholder experience is a plus
• Strong attention to detail and problem-solving capabilitie...

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