L3 Service Desk Contractor – Infrastructure Operations & Escalation Specialist

L3 Service Desk Contractor – Infrastructure Operations & Escalation Specialist

517 Tenth Avenue SW, Suite 210, Canada | Posted on 04/16/2026

Position: L3 Service Desk Contractor – InfrastructureOperations & Escalation Specialist

Job ID#: /A

Duration: 12 Months

On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary

This role serves as the dedicated operational bridge between the Service Desk and Infrastructure teams. The resource will own and actively work Infrastructure‑assigned tickets and requests received via the Infrastructure queue, which fall outside standard Service Desk Analyst access.

The role is responsible for timely triage, resolution, escalation, and client communication, and is execution‑focused and queue‑driven—critical to maintaining SLA performanc...