Full-time

Lead Application Support & Strategic Oversight

Posted by Citibank (Switzerland) AG • June 02, 2026

📍 mississauga, peel region, Canada
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Description

Elevate your career as a Lead Application Support professional with Vice President responsibilities, managing critical GCMS and OTC application support. Focus on user satisfaction and operational excellence.
In this leadership role, you will be responsible for critical monitoring of application flows and risk reporting while collaborating with various technology teams. Your adeptness in problem management and strategic oversight will ensure that system stability is prioritized and incidents are resolved promptly. You will also participate actively in deployments, fostering a culture of continuous improvement within your team.
Key Responsibilities:
• Deliver user support for GCMS, OTC, and Margin trade applications
• Conduct regular system health checks and maintenance
• Manage incidents and escalate issues to relevant teams
• Collaborate on development and testing for application releases
• Ensure compliance and audit readiness in all operations
Requirements:

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