Lead Concierge at FirstService Residential

Elevate concierge services with FirstService Residential as a Team Lead, driving excellent customer service and staff mentoring in a dynamic environment. Oversee operations and be the main concierge during busy periods.

In your role at FirstService Residential, you will manage a team of concierge staff, fostering excellence in service and team cohesion. Under your leadership, the team will tackle challenges while delivering outstanding customer experiences. Ideal candidates bring strong supervisory skills and a background in direct customer service to help maintain high operational standards.

Key Responsibilities:
• Train concierge staff to meet high service standards
• Serve as the primary concierge during peak hours
• Foster team cohesion and effective problem-solving
• Manage staff performance and enhance customer interactions
• Support safe package delivery and handling

Requirements:
• Minimum two years of d...