Lead Cust Exp Specialist

Innovate to solve the world's most important challengesServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.You will assist other customer service associates with administrative duties, such as reporting incompletions, block orders, etc.You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
**Key Responsibilities**- Processing Returns, claims, Free of charge orders- Order entry process, including audit, update & release of lines/orders according to customer's requests.
- Customer Invoicing- Deliver Forecast Reports- Administrative Support- Order processing and follow-up**YOU MUST HAVE**- SAP Knowledge (Fundamental)- Solving pro...