Full-time
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Lead Customer Care Manager for High-Impact Experience Strategies
Posted by De Lacy Executive Recruitment North America • June 06, 2026
Description
Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics.
This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement innovative processes and feedback mechanisms.
Key Responsibilities:
• Lead a high-performing Customer Care team
• Drive strategic customer retention initiatives
• Act as the voice of the customer organization-wide
• Improve retention, CSAT, and NPS metrics
• Develop scalable systems and processes
Requirements:
• 5–8+ years in Customer Success or Experience roles
This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement innovative processes and feedback mechanisms.
Key Responsibilities:
• Lead a high-performing Customer Care team
• Drive strategic customer retention initiatives
• Act as the voice of the customer organization-wide
• Improve retention, CSAT, and NPS metrics
• Develop scalable systems and processes
Requirements:
• 5–8+ years in Customer Success or Experience roles
Ready to Seal the Deal?
Submit your application today and take the next step in your career with De Lacy Executive Recruitment North America.
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