Lead Specialist IT Support

The Opportunity:
Avantor is looking for a dedicated and experienced IT Support Lead Specialist.
IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close supervision field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
This role will be a full-time position base out of Ciudad de Mexico, MEX.
What we’re looking for
- Education: Degree in Computer Systems, Communications and Electronics engineering
- Experience: 3-4 years of experience pro...