Lead Specialist, Program Manager

**Role Overview**
The **Lead Specialist, Program Manager (Customer Delivery)** leads the delivery of **complex, customer‑facing programs** within Professional Services. This role is accountable for planning, coordinating, and executing multi‑workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
**Key Responsibilities**
+ Own end‑to‑end delivery plans for complex customer programs, from mobilisation through completion.
+ Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
+ Coordinate delivery across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.
+ Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
+ Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
+ Track and report on delivery progress, risks...